Resources

Here are some of the key technologies and areas I work with:

• AWS Contact Center: Amazon Connect, Lex, Lambda, Polly, NLP
• Conversational AI & Chatbots
• GenAI & LLM-based systems
• IVR modernization and automation
• Event-driven architectures

I’ll be sharing practical guides, architecture diagrams, and real-world examples regularly.

Stay tuned.