About Me

Hi,

I’m Yogesh Soppa — a Product Engineer specializing in Conversational AI, GenAI, Robotics Process Automation and cloud-native contact center solutions.

With over 12 years of experience across banking and insurance domains, I focus on designing and building scalable, intelligent customer experience systems using technologies like Amazon Connect, Lex, Lambda, and modern AI frameworks.

My work primarily revolves around:

• Modernizing legacy IVR systems into AI-driven voice and chat experiences
• Designing omnichannel customer journeys across voice, chat, and digital channels
• Building event-driven, serverless architectures on AWS
• Improving customer satisfaction, containment rates, and operational efficiency through automation

I’ve led large-scale migrations from legacy platforms like Avaya to cloud-native solutions, helping organizations reduce call handling time and significantly improve customer experience.

This blog is where I share:

Real-world architecture patterns Lessons from building production AI systems Practical guides on AWS, chatbots, and voicebots Insights into the future of agentic AI and autonomous workflows

If you're building or scaling conversational AI systems, you're in the right place.